Digicel Broadband Survey
Personal Data
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Customer Name
Customer Contact Number
Street Address/ Community/ District
Is this the location where you use the service?
Yes
No
Do you receive your bill on time? (i.e. at least one week prior to due date)
Yes
No
Service
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Is Digicel your first ISP in Cayman?
Yes
No
What is the name of your first
WestTel
TeleCayman
C&W
In what month did you sign up?
January
February
March
April
May
June
July
August
September
October
November
December
Which package speed did you choose?
512KB
1MB
2MB
3MB
4MB
What time of day do you normally use the internet?
Morning
Afternoon
Evening
Late Night & Early Morning
How would you rate the speed?
Slow
Average
Fast
Would you say our pricing is competitive?
Yes
No
Could be lower
Repairs
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Have you ever had to bring modem in for repairs?
Yes
No
How many times?
Select number of times
1
2
3
4
5
6
7
8
9
10
Have you ever received a replacement modem?
Yes
No
How many times?
Select number of times
1
2
3
4
5
6
7
8
9
10
How long did you wait for the repair or replacement?
Select number of times
1
2
3
4
5
6
7
8
9
10
Other
How would you rate the service you received?
Fair
Good
Excellent
Customer Care
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Have you ever called Customer Care, for assistance with your internet service?
Yes
No
How many times?
Select number of times
1
2
3
4
5
6
7
8
9
10
>10
What was the problem(s) you had?
No Signal
No Coverage
Intermittent Coverage
Unable to connect to internet
Slow Speed
Faulty Modem
Was the agent able to resolve your query?
Yes
No
How would you rate Our Customer Service?
Fair
Good
Excellent
Recommendations
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Would you recommend Digicel Broadband to your Friends and Family?
Yes
No
How would you recommend we improve our service?
